Convenience articles

19 October 2021
COVID-19 has led to significant changes in shopping behaviour. Some of these are short-term and some long-term. The national lockdowns and restrictions led to some of the biggest shifts in channel choices in years. COVID-19 has accelerated the growth of the online channel. In our household, we quickly shifted more of our spend online. While we have gone back to shopping more in-store, we are b...
14 July 2021
As we move closer to the removal of lockdown restrictions, how have shopping habits changed over the last three months and what will that mean for the rest of 2021? Every quarter we report on the latest changes in channel use and shopping behaviour digging deep into shopping habits within each channel in our Quarterly channel trends report . So, what are the five trends in shopper behav...
30 June 2021
COVID-19 has led to unprecedented changes in the way people shop for their food and groceries. (see our popular Quarterly channel trends – Q2 2021 report ). This has included a surge in online food and grocery shopping to record levels as shoppers have had to contend with the national lockdowns. Food retail had an exceptional year in 2020, growing by 8.5% year on year compared to just 1.3% th...
12 May 2021
With the Prime Minister announcing a further reopening of the economy on 17 May, shopping habits may continue to change as restrictions are lifted. The past year has changed the way most people shop, with the impact on young people being significant. Those finishing university during the first lockdown last year, including myself, would have noticed the changes in their own habits as universities...
08 February 2021
Here we highlight the five convenience shopper trends that will develop and evolve over the coming 12 months. These will shape the convenience channel in the UK. ShopperVista subscribers can read the full report, including the latest ShopperVista convenience channel insight, retailer case studies and implications for suppliers here . 1. Fulfilling bigger basket missions With incre...
07 January 2021
Our new monthly shopper update provides you with a one-stop shop for the latest insights into the British shopper. If you only have time to read one thing every month this report will ensure you have the latest information about how British shoppers are acting, thinking and feeling. These reports will be released within the first few working days of every month so look out for them. WHAT is th...
23 April 2020
I have been focusing on convenience shopper insight since joining IGD back in 2007. The impact of the financial crisis back then was long lasting and had a big impact on shopper behaviour. The recent spread of Coronavirus (COVID-19) and the government announcements to avoid "non-essential" travel and contact with others to curb the virus is leading to potentially bigger changes to the way peop...
08 April 2020
SPAR stores in England are to be the first convenience retailers to partner with the Royal Voluntary Service on its NHS Volunteer Responders programme. This will enable volunteers to shop on behalf of vulnerable community members and make payments in store for them. Service accessible in over 700 stores The Volunteer Responders Programme has been put in place to support those referred to th...
07 April 2020
Major UK convenience retailer, McColl’s is teaming up with restaurant delivery expert Deliveroo to offer home delivery. The service aims to help support vulnerable customers during their coronavirus isolation. Initial availability in 120 stores, to be rolled out to 300 Offering a range of food, grocery, cleaning and hygiene essentials, as well as news and magazines, shoppers will be able to...
11 February 2020
The multichannel challenge for convenience  Our multichannel report last year,   Unlocking shopper behaviour by channel , confirmed that the majority of shoppers use multiple channels each month. On average, people are conducting 24 shopping trips per month. People are making seven trips a month to convenience stores and spending less than eight minutes in-store per trip, including time a...